adcombo Privacy Policy — Your Data Fully Secured

Various types of information are collected when you create an account and use adcombo's services. The details below explain exactly what is collected and why:

Adcombo uses your data for the purposes listed below. Each purpose is stated clearly — there is no hidden use.

• Account management: Identity information is used for registration, login, KYC verification, and account security.
• Payment Processing: Financial information is required to process deposit and withdrawal transactions.
• Customer Support: Contact information is used to resolve issues and respond to requests.
• Fraud Prevention: Usage data is analysed to detect suspicious transactions or multiple accounts.
• Legal Obligations: Retaining certain data is a legal requirement in order to comply with anti-money laundering regulations and regulatory guidelines.
• Product Development: User preferences and behavior are analyzed to improve adcombo's services — no personally identifiable information is used in this process.
• Relevant Communications: Emails or SMS may be sent for promotions, bonuses, or important updates — with the option to opt out.

Adcombo does not sell your data. However, limited information is shared with trusted third parties where necessary to deliver our services — full details are provided below.

• Payment providers: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information needed to process transactions. These providers also operate under their own privacy policies.
• KYC Verification Services: A third-party KYC service may be used to verify your identity — only identification-related data is shared.
• Legal authorities: Data may need to be disclosed under legal obligation in response to a court order, a government regulatory request, or a money laundering investigation.
• Business succession: If adcombo is ever merged with or acquired by another company, your information may be transferred — however, the new owner will be bound by this same privacy policy.

The adcombo website and app use cookies. Cookies are small files stored in your browser that help improve your experience on the platform.

• Essential Cookies: Used to maintain login sessions and carry out security checks — disabling these will prevent the site from functioning properly.
• Performance Cookies: Used to understand which pages are visited most and where errors occur — no personally identifiable information is involved.
• Preference cookies: To remember your language preference, theme, and other settings.
• Analytical Cookies: To understand which parts of the platform are used most — this data is analyzed in aggregate, never at an individual level.

You can manage cookies through your browser settings. However, disabling essential cookies may cause issues with login or payments. For adcombo app users, device storage is used in place of cookies — the same rules apply.

Adcombo uses industry-leading methods to protect your data. If one layer fails for any reason, the next layer activates.

• All data transmissions are secured with TLS 1.3 encryption — no third party can intercept or read your information in transit.
• Stored data is protected with AES-256 encryption — even data held on our servers requires a decryption key to be read.
• Passwords are never stored in plain text — bcrypt hashing is used, meaning even adcombo staff cannot access your password.
• Regular security audits are conducted — external security experts test for vulnerabilities, and any issues found are resolved promptly.
• Data access is strictly controlled — adcombo staff can only view the information necessary for their specific role.

Adcombo does not hold onto data longer than necessary. The retention periods for different types of information are outlined below:

• Account Information: For the lifetime of the account and 5 years after closure — as required by legal obligations.
• Transaction records: A minimum of 5 years — as required under anti-money laundering laws.
• KYC Documents: Up to 5 years after account closure — in accordance with regulatory guidelines.
• Support chat records: 2 years — for dispute resolution and service quality assurance.
• Log Files & Cookies: 90 days to 1 year — for security analysis.

Once the retention period ends, data is securely deleted or anonymised so that no individual can be identified from it.

You have clear rights over your data on adcombo. These are not just words on paper — they are real rights you can exercise.

Adcombo strictly does not serve anyone under the age of 18. No data is collected from minors — this is not just a policy requirement, it is an ethical commitment.

Date of birth is verified at registration. Where there is any doubt, a national ID is requested through the KYC process to confirm age. If a minor has opened an account and we become aware of it, that account will be closed immediately and all collected data will be deleted.

If a parent or guardian suspects their child is using adcombo, they should contact support directly. adcombo will investigate promptly and take the necessary action.

Adcombo may update this privacy policy from time to time — when new services are added, regulations change, or our practices are improved.

For significant changes, advance notice will be sent to your registered email — typically 14 days before the change takes effect. For minor updates, the date at the top of the page will be updated.

Continuing to use adcombo after any changes take effect will be considered acceptance of the updated policy. If you do not agree with the changes, you will have the option to close your account.